BAQ Operations

Company name

Email address

Do you use Client/Customer Relationship Management (CRM) software? YesNo

a. If so, what software do you use?

Does the company assign responsibility for action plan implementation to a person or a team? YesNo

Are employees held accountable to follow written processes? YesNo

Do you have a clean, clutter-free facility? YesNo

Do you perform regular inspections for cleanliness, safety, mechanical/physical issues? YesNo

Are the business’ supplies, merchandise, and other materials available from several suppliers? YesNo

Does the business have all the necessary equipment? YesNo

Will you need to add or update any equipment? YesNo

Will you need to add or update any equipment? YesNo

a. If so, what equipment and at what cost? [text text-op-11

Are sufficient resources allocated for implementation of the business plan? [radio radio-op-12 use_label_element "Yes" "No"]

Do you have a quality control program? YesNo

Do you use any online or “cloud” services? YesNo

a. If so, what are they?

Do you take time off or vacations for a week or more regularly? YesNo

Note that #1 means you strongly agree,

#2 means you somewhat agree,

#3 means you neither agree nor disagree,

#4 means you somewhat disagree and

#5 means you strongly disagree.

Each of our employees know what he/she is expected to do 12345

Each of our employees know his/her authority and responsibilities 12345

Each of our employees know how his/her performance affects other employees and customers 12345

Our employees know how other employees and customers affect his/her performance 12345

Each of our employees know how well he/she is doing on job performance 12345

We have streamlined business processes that are as effective and efficient as possible 12345

Our business processes minimize / eliminate drudgery and wasted effort 12345

My business processes are designed to handle most routine matters 12345

My staff knows how to handle most emergency matters 12345

All employees follow safety rules; operates equipment properly; maintains safety equipment; understands OSHA rules and regulations 12345

Our business processes are well defined 12345

We have a process to determine the resources for our key priorities 12345

All business processes have been documented and/or flow charted for the company operations manual 12345

The operations manual is frequently reviewed and updated 12345

The operations manual is used in training new employees 12345

Employees know where to find the operations manual and are encouraged to use it 12345

Employees are held accountable to follow written processes 12345

We have current software and systems compatible with our processes 12345

We strive to keep our processes efficient and simple 12345

If I were to take a three month world cruise, the business would continue to grow in my absence 12345

We spend more time on improving business systems than in doing routine tasks or dealing with crisis situations 12345

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