BAQ Customer Relations

Nombre de empresa

Dirección de correo electrónico

Are your employees trained to provide excellent customer service? síNo

Do your employees feel empowered to resolve customer complaints and issues? síNo

Do you have a secret Shopper program? síNo

Do you use interactive scripts when calling customers? síNo

Do you collect data about customer satisfaction, loyalty and/or defection? síNo

Do you allow your staff to have direct contact with your customers? síNo

Tenga en cuenta que #1 significa que está totalmente de acuerdo,

#2 significa que estás algo de acuerdo,

#3 significa que no está de acuerdo ni en desacuerdo,

#4 significa que está algo en desacuerdo y

#5 significa que está totalmente en desacuerdo.

We quickly resolve customer problems to the satisfaction of the customer 12345

Employees are empowered to resolve customer complaints and issues up to a specified dollar amount in claims quickly 12345

If we cannot deliver the product/service as promised and on time we notify the customer in advance 12345

We strive to make sure that our customers have an outstanding experience with us by doing little things and “going the extra mile” 12345

We visit and/or survey our customers regularly to determine their satisfaction 12345

We always treat customers the way we would want to be treated 12345

Employees are always neatly dressed and groomed 12345

Both the outside and inside of our facilities are clean, attractive, in good repair, and inviting 12345

We consistently under-promise and over-deliver 12345

Δ